Update from the GM: Mid-June Update on Resident Engagement, Website Enhancements, and Main Office Status

Management continues to move several key initiatives forward across the Association. This week’s focus has included community event planning, Landscape & Grounds oversight, website enhancements, and continued work on the Main Office insurance and restoration process. Our goal is to keep projects moving in the right order, rely on the proper experts, and continue improving how we communicate with residents.

Resident Engagement Snapshot

Official Association channels remain active and highly used by Stonebridge Ranch residents.

During the week of June 4th–June 11^th , the Association team supported residents through:

• 638 total calls: including 517 inbound calls and 121 outbound calls

• 111 in-person resident visits at the Association office

• 746 emails and requests processed across key departments, including general inquiries, modifications, compliance, administration, Landscape & Grounds, Lifestyle, and Maintenance

These numbers reflect the continued use of official Association communication channels and the high volume of resident support handled by the team each week.

Residents are encouraged to visit the Stonebridge Ranch website as the primary source for official Association information, updates, forms, project details, and community resources. For direct assistance, residents may also contact the Association at STONEB@ciramail.com.

The Stonebridge Ranch website remains the primary source for official Association information, updates, forms, project details, and community resources. Residents are encouraged to visit the website first when looking for Association information.

For direct assistance, residents may contact the Association at STONEB@ciramail.com.

More residents are turning to the Stonebridge Ranch website to stay informed and connected. Over the past month alone, the site welcomed more than 6,000 visitors, up nearly 33% from the previous month. We also saw strong growth in Google search activity, with over 45,000 impressions and more than 3,000 clicks leading people to our website. Residents were especially interested in Pool Season information, homeowner resources, Beach Club updates, amenities, and the Events Calendar. It’s encouraging to see so many homeowners using the website as a go-to source for community news, updates, and information.

While residents may see community discussions on social media, unofficial pages are not Association-managed communication channels and may not always reflect the most current or accurate information. For reliable updates and support, please use the official Association website and direct Association communication channels.

Website Enhancements and Two-Way Communication

Website enhancements are actively underway to improve resident access to information and support more effective two-way communication.

As these improvements continue, residents will see better access to updates, forms, project information, and Association resources. The intent is to make the website easier to use and to strengthen the way residents receive accurate information directly from the Association.

Future updates will also include website engagement metrics so residents can see how often the community is using the Association’s official online resources.

Main Office Status Update

The Association’s Main Office insurance claim has been filed, and Management continues following the path recommended by qualified professionals involved in the process.

This includes coordination with our insurance experts, adjuster, contractor resources, and third-party experts. The goal is to proceed carefully and appropriately while ensuring the Association is relying on the right professional guidance as next steps are determined.

Compliance & Deed Enforcement 101: Why Notices Are Sent

Stonebridge Ranch is a deed-restricted community. That means all owners are subject to the Association’s governing documents, deed restrictions, rules, and guidelines.

The Association, through its elected Board of Directors, has a responsibility to enforce those governing documents. Management’s role is to administer that process consistently and professionally on behalf of the Association.

Compliance notices are not sent arbitrarily or personally. They are part of the Association’s responsibility to maintain community standards, protect property values, and ensure consistent enforcement.

We understand receiving a notice can be frustrating. If you receive one and have questions, need clarification, or believe additional information should be reviewed, please contact the Association directly. Direct communication through official Association channels allows staff to properly review the matter and assist.

Residents may choose to discuss community matters on social media; however, non-Association pages are not official communication channels and do not create a formal record for review or response.

The most effective way to resolve a compliance question is to contact the Association directly through official channels.